IT Business Partner - Support Services

Join Our Team:

If you are a dynamic and results-driven professional with a passion for leveraging technology to transform garage management and logistics systems, we want to hear from you! Join us in our mission to revolutionize the automotive industry and drive sustainable growth through innovative digital solutions. Apply now to be part of our talented team!

Our mission is to enhance our Support Operations through the deployment of cutting-edge technology, enhancing efficiency, and driving sustainable growth for our business and clients. We are seeking a talented and experienced Business Partner to act as a bridge between our Support functions (HR, Finance, Logistics and Central Operations) and the technology delivery organisation.

Position Overview: 

As the Business Partner – Support Service, you will be responsible for the strategic planning, development, and execution of technology solutions tailored that improve the efficiency of our Support Service functions.   You will collaborate closely with internal stakeholders and external partners to understand their needs, drive innovation, and deliver comprehensive solutions that optimize processes and enhance overall performance.

Key Responsibilities:

Strategic Planning: Develop and implement a strategic roadmap for digital solutions within our Support functions, aligning with the company's objectives and market trends.

Solution Development: Lead the design and development of innovative digital solutions, leveraging advanced technologies and data analytics to streamline operations.

System Integration: Oversee the seamless integration of digital solutions with existing business systems.

Partnership Management: Cultivate strong relationships with internal departments, external partners, and third-party vendors to collaborate on solution development, implementation, and ongoing support.

Performance Optimization: Continuously monitor and analyse the performance of digital solutions, identifying areas for improvement and implementing enhancements to optimize efficiency, productivity, and cost-effectiveness.

Compliance and Security: Ensure that all digital solutions comply with industry regulations and standards, as well as company policies, regarding data privacy, security, and confidentiality.

Training and Support: Provide training and support to internal teams and external stakeholders on the use and maintenance of digital solutions, fostering adoption and maximizing value.

Project Management: Personally Manage projects, or manage their delivery by our PMO Team, including resource allocation, timeline management, and risk mitigation but most importantly ensuring they add business value.

Continuous Innovation: Stay abreast of emerging technologies, industry trends, driving innovation and thought leadership within the organization.

Qualifications:

Bachelor’s degree in computer science, Engineering, Information Technology, or a related field; Masters degree preferred.

Proven experience in digital solutions management, ideally within the automative sector.

Strong technical background with expertise in system integration and data analysis.

Excellent project management skills with the ability to lead cross-functional teams and deliver projects on time and within budget.

Demonstrated experience in partnership management, including vendor selection, negotiation, and collaboration.

Solid understanding of industry regulations and standards related to garage management and logistics, with a focus on compliance and security.

Exceptional communication skills with the ability to effectively interact with stakeholders at all levels of the organization.

Creative problem-solving skills and a passion for driving innovation and continuous improvement.

Relevant certifications (e.g., Prince2, ITIL ) are a plus.

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure