IT Service Desk Analyst – First & Second Line Support

You will be responsible for providing both first and second-line support to our users. In this role, you will handle a broad range of technical issues, from initial user contact to more complex problems that require deeper investigation. You will work closely with the IT team to ensure timely resolution of incidents, service requests, and support continuous improvement of IT services.

• Experience:

• Minimum of 2-3 years of experience in IT support, with exposure to both first and second-line responsibilities.

  • Technical Skills:

• Proficiency in supporting Windows operating systems.
• Experience with Microsoft Office 365, Active Directory, and basic networking (e.g., TCP/IP, DNS, VPN).
• Familiarity with IT service management (ITSM) tools like Manage Engine or Jira.
• Experience with remote support tools and practices.

  •Problem-Solving:

• Strong analytical skills with the ability to troubleshoot and resolve a wide range of technical issues.
• Experience in problem management and implementing long-term solutions.

  • Communication:

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service skills, with a focus on user satisfaction.

  • Certifications:

• Relevant IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus.

What’s in it for you?

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.

• Competitive salaries with clear bonus structures in place
• Car allowance (remove if not applicable for role)
• Annual salary reviews every April
• 28 days holiday (including bank holidays). We also reward Team Members with the chance to earn extra holiday days based on length of service with the company as a way of showing our appreciation for their loyalty
• Eligibility to join our Electric Vehicle Scheme
• Financial Wellbeing is an important part of taking care of your mental health. With that in mind all our Team Members have access to our financial wellbeing portal provided by Salary Finance. This includes: Personalised loans, advances and share schemes.
• Peace of mind that if the worst should happen, GSF will look after your loved ones with our Life Assurance scheme which pays out a tax-free lump sum equivalent to *2 x your annual salary
• Perks at Work – access to Discounts from 100’s of household names including Asda, Nike & John Lewis
• Health & wellbeing tools
• Access to our Accelerate programme, where you will be able to gain qualifications that are nationally recognised.

At GSF Car Parts, our mission is simple…  to not only be the go-to partner for garages, suppliers, and the public, but also the top employer of choice - offering exceptional opportunities and career growth.

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. Our branch network is bolstered by an all-star leadership team, all with proven track record of success to give our teams the tools, knowledge and resources they need to serve more customers better than ever before. The business also benefits from integrated IT systems, which include our new industry leading catalogue system, Mastercat and access to the Group's national garage programme, Servicesure.

With plans to invest, scale, and accelerate growth, GSF has the ability to be really different and enhance its market position as it embarks on a new era of expansion and innovation.

Adding 60 new branches to our 180-strong network demonstrates our commitment to shaking up the industry and leading our teams in the UK and Ireland to unprecedented success. And that's not all – we're gearing up to unveil a brand-new, world-class, national distribution centre spanning 500,000 square feet. With state-of-the-art technology at our fingertips, it will supercharge our logistics, ramp up service, and enable efficient sourcing from the global supply chain.

Now is the perfect moment to become a valued member of the industry's most esteemed current and emerging talent.

Join GSF Car Parts, your employer of choice, and let's supercharge your career together.